Elevating Client Experiences with Purpose and Precision
We craft bespoke experiences and work with your team to transform business interactions into lasting relationships.
Our Mission:
Help you create authentic connections through purposeful meetings, travel and gifting. By choreographing every detail with care and warmth, we help organizations host with confidence, deepen trust, and turn meaningful moments into enduring loyalty and advocacy.
Feeling Heard
True hospitality is about a feeling. One of warmth, belonging and partnership. We specialize in crafting environments and moments where your clients feel deeply understood, valued, and inspired.
Why Intentional
Hospitality Matters
Genuine Connection
In a world where service often feels transactional or forced, deliberate acts of care, kindness and attentiveness show clients they are truly valued. This isn't just about building emotional trust; it's about forging unwavering loyalty and setting your business and brand apart in a way traditional marketing can only dream of. It's here where your company will stand out.
Lasting Relationships
Intentional hospitality isn't just thoughtful; it's a strategic asset which shapes how clients experience your brand at every stage of the relationship. When care and attentiveness are woven into meetings, travel, and celebrations, clients begin to associate your firm with consistency, reliability, and genuine concern for their wellbeing.
Behind-the-Scenes White Glove Support
Flawless Execution
Flawless event execution starts long before guests arrive. It is the quiet confidence that every detail has been anticipated, every contingency has a plan, and every encounter reflects your standards without calling attention to the work behind the scenes.
We manage timelines, vendors, travel logistics, run-of-show, and last-minute changes with calm precision, so your role can be to lead, connect, and host. While you stay present with your guests, we coordinate cues, solve problems before they surface, and keep every element aligned with your goals.
From intimate board meetings to multi-day conferences, we function as an extension of your staff—adopting your voice and honoring your company's culture. The result is an experience which feels seamless to your attendees, showcases your organization at its best, and allows you to walk away knowing nothing important was left to chance.
The Art of Client Gifting: Beyond Swag to Strategic Impact
Why choose generic branded merchandise? We view gifting as a precise strategic tool designed to boost ROI and brand affinity.
Curated & Meaningful
Our philosophy centers on utility and relevance. We select items that are thoughtful, portable, and deeply personal. A gift should tell a story about your brand and your relationship to the receiver.
Connection That Lasts
Thoughtful gifting is a powerful way to extend the experience beyond the event itself. When a gift is aligned with a client’s interests, or values, it becomes a tangible reminder of how you made them feel—seen, understood, and appreciated.
Strategic Examples
Consider a luxury hotel room drop featuring local artisan treats and premium wellness items. It's not just a gift; it's an immediate immersion into the local culture and a signal of care for the guest's well-being.
Client Onboarding and Retention
In a world where most onboarding feels transactional, hospitality turns those first weeks into a warm welcome which sets the tone for the entire relationship. Instead of rushing clients through forms and processes, onboarding becomes a clear, guided, and personal experience. Clients know what to expect, who to call, and how you will show up for them because every touchpoint is designed to communicate, “You matter here.”
That same lens transforms satisfied clients into long-term, loyal advocates. Retention is no longer about reactive check-ins when something is wrong; it is about a rhythm of thoughtful, proactive care. Regular interactions, meaningful gestures of appreciation, and well-designed meetings help clients feel seen, remembered, and understood as people. When clients consistently experience this level of attentiveness, trust deepens, relationships grow more resilient, and staying with you becomes the natural, obvious choice.
The Transformative Power of Intentional Hospitality
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."- Maya Angelou
Build Trust
Thoughtful gestures are the foundation of trust. They spark genuine conversations and create positive memories that far outlast the duration of a meeting or transaction.
Competitive Advantage
In a crowded market, how you treat people is your differentiator. Intentional hospitality fosters deep loyalty and drives business growth by turning clients into advocates.
Effortless Experience
True care is often felt in how easy you make things for others. Clear communication, seamless logistics, and spaces that are comfortable and well‑paced reduce stress for your guests. When every detail is quietly handled in the background, clients and investors are free to focus on meaningful conversations—leaving with a lasting impression of ease, professionalism, and warmth.
In a fast-paced digital world, where AI is now the norm, genuine human connection is a less common currency. Talk to any well-versed business owner or entrepreneur and they will tell you human interaction is and will remain the backbone of all successful businesses. How is human interaction best expressed - through thoughtful hospitality.
Meet Jenn Schaeffer, CMP
Jenn Schaeffer, CMP has spent her entire career in the hospitality industry, building a reputation for thoughtful, detail-oriented service and memorable guest experiences. From her early roles in restaurants and not-for-profit organizations to founding Client Hospitality in 2011, she has focused on helping organizations elevate how they host, engage, and care for their clients by designing experiences which reflect their brand, strengthen relationships, and create lasting impressions.
Her background includes significant work in the not-for-profit and corporate sectors as an event and conference planner, where she managed meetings, conferences, and special events while balancing tight budgets, complex logistics, and mission-driven goals. Today, she continues to lead Client Hospitality with enthusiasm and a passion for intentional hospitality, creating environments and experiences where clients, guests, and teams feel seen, valued, and well cared for.
"I've never seen anyone work as hard as Jenn onsite at a conference. Every time I turn around, she's literally there, ensuring all details, big and small, are curated to perfection" - Conference Partner
Partners
